Refund policy

Returns.

We have a 30-day (calendar days) return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will need to send a photograph of the packaged item, plus the receipt or proof of purchase. 

To start a return, you can contact us at info.sasiel@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info.sasiel@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will issue store credit and you can make a separate purchase for the new item.

Please follow the steps laid out under the Returns section above

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info.sasiel@gmail.com .

Damages and issues on receipt of items.

We strive to ensure your items arrive in perfect condition, unfortunately there are stages of the shipping and delivery process we cannot inspect.  Upon receipt of your order, please inspect your items and contact us immediately if any item/s is/are defective and/or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please send to info.sasiel@gmail.com photographs of defective / damaged / incorrect item/s with a brief description of the defect and/or damage, and your choice of refund or store credit if your return is accepted.

Exceptions / non-returnable items.
Certain types of items cannot be returned, such as special orders or personalized items.

We will not accept returns for items that have been used / worn, and/or intentionally misused and damaged. Please email info.sasiel@gmail.com if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.